FAQ – Questions, Chaos & Answers 😈

Found something you love? Simply add it to your cart, head to checkout, and follow the steps to complete your purchase. Easy as causing a little trouble! 😈

You'll receive an order confirmation by email once your order has been successfully placed.

We offer the payment methods displayed at checkout. Available options may vary depending on your country. All payments are processed through secure payment providers.

Changed your mind? Contact us as soon as possible at info@blamesylvia.com with your order number. We'll check whether your order can still be changed or cancelled. Once processing or production has started, changes may no longer be possible. Your statutory consumer rights remain unaffected.

First, check your spam or junk folder and make sure you entered the correct email address. Still nothing? Contact us at info@blamesylvia.com and we'll help you investigate.

Blame Sylvia! is made for troublemakers around the world! Available shipping destinations are displayed at checkout. If your country isn't available, we may not currently ship there.

Shipping costs depend on your delivery destination, the products in your cart and the available shipping options. Your shipping charges will be shown at checkout before you complete your purchase.

Delivery times vary depending on your location, the product and our fulfillment partners. Some items are made or prepared after an order is placed. Please check our Shipping Policy and any delivery information on the product page for further details.

When tracking is available, we'll provide tracking information once your order has been shipped. Tracking updates may take some time to appear after dispatch.

Some of our products are fulfilled by different shipping partners. If you've ordered multiple items, they may arrive in separate packages and on different dates. Don't worry — your goodies haven't necessarily gone missing! 💗

International orders may be subject to import duties, taxes or customs charges, depending on your destination and the applicable shipping arrangements. Any charges not collected at checkout may be payable upon delivery. Please review our Shipping Policy for details.

Yes, eligible items can be returned in accordance with our Refund Policy and applicable consumer protection laws. For qualifying purchases, consumers may have a statutory right of withdrawal. Please review our Refund Policy for deadlines, exclusions and return instructions.

Contact info@blamesylvia.com with your order number and the reason for your request, or use our available return request feature. We'll guide you through the next steps. Please don't send products back without following the return instructions.

Personalized or custom-made products may be excluded from the statutory right of withdrawal where permitted by law. However, your legal rights still apply if an item is defective, damaged or not as described. Please contact us if there's a problem.

Oh, hell no! 😱 If something arrives damaged, defective or incorrect, email info@blamesylvia.com with your order number, a description of the issue and photos if possible. We'll review the problem and help arrange an appropriate solution in line with your legal rights.

Once your refund has been approved or becomes due under applicable law, we'll process it using the appropriate payment method. The time it takes to appear in your account may depend on your payment provider. Statutory refund deadlines continue to apply.

We do our best to display our products accurately. Slight variations in color, appearance or packaging may occur due to screen settings, production methods or product updates. Important product details are provided on the individual product pages.

Got questions? Granny's listening! 😈 You can reach us at info@blamesylvia.com or through our Contact page. We aim to respond within 1–2 business days. For order-related questions, please include your order number so we can assist you faster.

Meet Baddy Granny Hex — our rebellious mascot, queen of questionable decisions and the unofficial troublemaker-in-chief at Blame Sylvia! Together with Sylvia and her mischievous feline accomplice, she's here to make gifting a lot less boring. Stay weird. Shop bold. Blame Sylvia! 💗