Refund policy
Return & Refund Policy
BLAME SYLVIA!
Last updated: 10 October 2026
At Blame Sylvia!, we believe shopping should be fun, surprising and a little bit cheeky. But when something goes wrong, we take your rights seriously.
This Return & Refund Policy explains how cancellations, returns, refunds and product complaints are handled for purchases made through www.blamesylvia.com.
1. Your Right to Cancel an Order
If you are a consumer in the European Union or European Economic Area, you generally have the legal right to withdraw from an online purchase within 14 days, without giving a reason, subject to applicable exceptions.
For most orders, the withdrawal period starts on the day after you or a person designated by you (other than the carrier) receives the goods.
If your order contains several items delivered separately, the withdrawal period generally starts after you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You can contact us at:
Email: info@blamesylvia.com
You can also use our downloadable withdrawal form, available at the end of this policy. Using the form is optional.
2. How to Return an Item
If you wish to return an item:
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Email info@blamesylvia.com with your order number and a clear statement that you wish to withdraw from your purchase.
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We will provide return instructions and assist you with the process.
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Send the goods to our designated EU return address within 14 days after notifying us of your withdrawal.
Our EU return address:
Blame Sylvia!
Aspvägen 5
826 75 Ljusne
Sweden
Please do not return items to the original shipping address or directly to a dropshipping supplier unless we specifically instruct you to do so.
We recommend using a tracked shipping service and keeping your proof of postage.
Your legal right of withdrawal is not dependent on receiving our approval or a return authorization number.
3. Return Shipping Costs
If you return an item because you changed your mind or exercised your statutory right of withdrawal, you are responsible for the direct cost of return shipping, provided this was properly disclosed before purchase.
We do not charge an additional return handling or restocking fee for exercising your statutory right of withdrawal.
If an item is faulty, incorrect, damaged or otherwise does not conform to the contract, we will handle the matter in accordance with your statutory consumer rights, including covering costs that we are legally required to bear.
4. Condition of Returned Items
You may inspect and handle an item to the extent necessary to establish its nature, characteristics and functioning, as you reasonably could in a physical shop.
You may be responsible for any reduction in the item's value caused by handling beyond what is necessary for that purpose.
We appreciate returns in their original packaging whenever possible, but the absence of original packaging does not automatically remove your statutory withdrawal rights.
5. Refunds
If you validly exercise your right of withdrawal, we will reimburse all payments received for the withdrawn purchase, including the applicable standard outbound delivery costs, as required by law.
We are not required to refund additional delivery charges resulting from your choice of a more expensive delivery method than our least expensive standard delivery option.
We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notification.
Unless we have offered to collect the goods, we may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.
Refunds will be made using the original payment method unless you expressly agree otherwise and incur no fees as a result.
Your bank or payment provider may require additional time to process the payment.
6. Damaged, Faulty or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact us at:
Please include your order number, a description of the issue and, where available, photographs.
Photographs can help us resolve your case more quickly, but they are not an absolute requirement for exercising your statutory rights.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.
We will not require you to pay costs that must legally be borne by the seller for remedying a non-conforming product.
7. Personalized Products and Exceptions
Some products are excluded from the statutory right of withdrawal under applicable law.
These may include:
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Goods made to the consumer's specifications or clearly personalized.
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Certain goods that deteriorate or expire rapidly.
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Certain sealed goods unsuitable for return for health or hygiene reasons once unsealed.
These exceptions apply only where the legal requirements are met.
A product is not automatically excluded merely because it is described as a gift, handmade, seasonal or sold at a discount.
Your statutory rights relating to faulty or non-conforming products remain unaffected.
8. Orders Shipped by Our Partners
Blame Sylvia! works with fulfillment and dropshipping partners, while also shipping selected products directly.
Some orders may therefore arrive in separate packages.
Regardless of who ships your order, Blame Sylvia! remains your point of contact for customer service, returns and refunds.
Customers are not required to negotiate directly with our suppliers to exercise their statutory consumer rights.
9. Exchanges
If you would like a different product, size or variation, please contact us.
Exchanges are subject to availability and applicable consumer rights.
You may always exercise any statutory withdrawal or conformity rights that apply to your purchase.
10. Orders Outside the EU/EEA
For orders delivered outside the European Union or European Economic Area, additional or different mandatory consumer protection rules may apply.
Nothing in this policy excludes rights that cannot legally be excluded under the law applicable to your purchase.
11. Statutory Legal Guarantee
Consumers in the European Union generally benefit from a statutory legal guarantee of at least two years for goods, subject to applicable national law.
This legal guarantee is separate from the 14-day right of withdrawal.
Nothing in this policy limits your mandatory statutory rights.
12. Downloadable Withdrawal Form
You can download our withdrawal form below:
Download the Withdrawal Form (PDF)
Complete the form and email it to info@blamesylvia.com.
Alternatively, you can simply email us a clear statement that you wish to withdraw from your purchase.
Using the withdrawal form is optional.
13. Contact and Business Information
Trading name: Blame Sylvia!
Website: www.blamesylvia.com
Customer service email: info@blamesylvia.com
EU return address:
Blame Sylvia!
Aspvägen 5
826 75 Ljusne
Sweden
Legal seller: De Pauw Sylvia
VAT number: BE0775.620.908
Registered business address:
Kortrijksesteenweg 391
9800 Deinze
Belgium
Business telephone: +32 451 02 30 31
For questions about returns, refunds or your consumer rights, please contact us at info@blamesylvia.com.